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Entire home/flat 
4 Guests 
2 Bedrooms 
2 Beds 
1 Bathroom Enjoy easy access to everything from this perfect home, The Star of São Bento..
Permit / Tax ID: 120285/AL
1. Check-in and Check-out Times:
- Self check-in property or Personal check-in
- Check-in: From 3:00 PM. Please note the Check-in end time in the listing description.
- Check-out: Until 11:00 AM
-Accessibility: Our apartment is not accessible
There is no elevator; only stairs are available.
We are available for guests inquiries between 9am to 9pm. We will not be able to reply outside of these working hours.
2. Smoking Policy:
- Zero-tolerance policy for smoking inside the property or on the balcony
- Evidence of smoking (e.g., smoke smell, ashes, cigarettes butts) will immediately result in a €250 smoking fee. When booking our apartment you accept that you agree to this fee being charged for any evidence of smoking by our staff.
3. Basic Amenities Provided:
- We provide a basic amenities starter kit that (such as shower gel, shampoo, soap, toilet paper, kitchen roll, sponge, dishwashing products, and bin bags). These amenities are not replenished during your stay. For longer stays you will need to purchase these items yourself.
4 Extra Keys and Cleaning:
- If you lose the key - we will have to charge 100€.
- If you lock yourself out we will have to charge 40€ and you may have to go pick up a replacement key.
- If you leave the key inside the door and lock yourself out, we will have to call a locksmith and the cost can be 250€ or more depending on the time and availability of the locksmith.
5. TV and Streaming:
- We offer a smart TV. Standard channels may not be available.
- To access Netflix or other streaming sites, press the home button on the remote control and choose your preferred streaming service with a connection.
6. During your stay:
- Parties are not allowed. This is a family home, not a party house. Please respect these rules. We will apply a fee of 500 euros fine for partying and for excessive noise reported.
- Do not throw sanitary napkins, wipes, or excess paper in the toilet. Please note that if there is a plumbing issue resulting from improper disposal, guests will be responsible for covering any associated costs incurred by calling a plumber.
- Be cautious with your belongings. We do not assume responsibility for forgotten items.
- Please respect neighbors; this is a residential building.
- Use designated street garbage bins for disposal.
7. Maintenance
If required, the Owner or their designated representative(s), including Housekeeper, caretaker, or repair person, may enter the property at any reasonable time for inspections, maintenance or repairs with a minimum of two (2) hours advance notice to Guest (from when a message is sent through the platform and if possible by SMS and phone). We will try to schedule any such intervention in advance for a time convenient to the guest and in any event where it is possible to give a longer notice, we will do so. We will also knock and alert our presence clearly before entering the apartment. By staying in our apartment you accept that you agree to these terms and will not have the right to refuse entry of our staff for required maintenance. You also accept that by refusing or not allowing our staff to perform maintenance, you waive any right for compensation regarding this issue from the date the repair/intervention was offered.
8.In consideration of the other residents of the building, who may be sleeping, I think it's better do include a message in the automation with the house rules, such as:
After 11pm, please :
- do not drag chairs or furniture.
- Please be quiet, as there are people sleeping in the building.
- Do not listen to television or music at a high volume.
- Be careful when walking, as the building is old.
- If your check-in is late, please be very careful not to make too much noise with your suitcases.
- The gate and apartment doors should never be slammed but closed carefully.
It is important to remember that in Portugal, the noise rule prevails after 11pm and that residents can call the police if they feel disturbed by noise.
Additional Fees:
*Check-in with a Present Person:*
- Check-in outside the check-in hours requires pre-approval and dependent on availability
- Additional fee: €35 for late check-in.
*Sofa Bed:*
- Please inform us in advance if the bed needs to be done.
*Baby Crib:*
- A one-time cost of €35 applies if you require a baby crib. Please let us know in advance as we can not guarantee last minute requests.
*Pet Policy:*
- Cats and dogs are allowed with an additional cleaning fee defined by your booking channel. Guests assume responsibility for any damages or extra cleaning incurred by their pets.
Please adhere to these rules during your stay. We look forward to hosting you!
We are available when needed but give guests space.
Let us know if you have any special requests, and we will do our best to provide them!
Please note that the 2nd bedroom is designed as an open room concept, and is semi-open to the living room.
This is a residential building in the historic center of Lisbon. These are old buildings, and soundproofing is not what you will get in a hotel. It's possible that you will hear the neighbors, kids, dogs, street noise including traffic, and planes. This is a bustling part of the city and you should be aware of this.
ONLY STAIRS - You must know that there is no elevator, only stairs, remember that because of the luggage!
LUGGAGE - If you arrive in the morning or your flight is after check-out time on the day of departure, we recommend leaving your luggage in the safe in the city center.
- Garbage: There are garbage bins in the street!
We provide guest assistance between 9AM to 9PM Monday - Friday and from 2 PM to 8PM on weekends. We will not be able to respond outside these hours.